Founder of Third-Party Logistics Study Discusses 2009 Annual Report

John Langley, Professor of Supply Chain Management at the Georgia Institute of Technology, discusses a number of important topics related to the recently published annual report:

•What strategies are shippers and 3PLs using to deal with the economic downturn?
•Why does a gap continue to exist between what shippers expect from their 3PLs IT capabilities and their satisfaction with those capabilities?
•Are we at a critical juncture in the evolving relationship between 3PLs and shippers?